InterServer Status

OpenVZ1 hostnode outage

Update - The openvz1 system has been sent to our recovery vendor and we are awaiting updates. Please be aware a recovery in this situation will take time.
Mar 31, 2025 - 16:19 EDT

Update - We are unable to recover the system inhouse, the drives will be sent to a recovery center. We recommend in the mean time a reset up with KVM to get a system rerunning now due to the eventual EOL of openvz/virtuozzo7 https://www.interserver.net/tips/kb/virtuozzo7-upcoming-end-of-life/
Mar 30, 2025 - 10:33 EDT

Update - Partition recovery has not been successful yet, and we continue to work on this issue.
Mar 29, 2025 - 19:31 EDT

Update - We are continuing to investigate the issue. While the raid card replacement is done, and drives are seen as well as the array no partitions are being detected.
Mar 29, 2025 - 15:56 EDT

Investigating - The Legacy OpenVZ1 system is being investigated for a potential raid card failure.
Mar 29, 2025 - 12:45 EDT

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TEB4 Operational

TEB5 Operational

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LAX2 Operational

TEB7 Operational

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Services Partial Outage

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VPS Partial Outage

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

MailBaby Logging Database maintenance window

Completed - The scheduled maintenance has been completed.
Apr 1, 14:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:45 EDT

Scheduled - The new mailbaby log cluster will have a final change over today for all systems, moving logging over to an updated logging cluster to improve speed. There will be no delays in SMTP processing or delivery, however email logging in the portal.
Apr 1, 13:33 EDT

Mar 31, 2025

MailBaby Logging Database maintenance window

Completed - The scheduled maintenance has been completed.
Mar 31, 15:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 14:30 EDT

Scheduled - MailBaby will be further increasing capacity of the mail logging system to improve log searching speeds. During this time new logs may not appear, however there will be no affects on outbound mail queues which will continue to deliver as normal.

This upgrade increases the capacity and redundancy of the logging databases.
Mar 31, 13:36 EDT

Mar 30, 2025

Mar 29, 2025

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Kvm9.lax1 network connectivity

Resolved - This incident has been resolved.
Mar 27, 08:19 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 15:58 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 26, 15:58 EDT

Investigating - We are investigating network connectivity problems on kvm9 at lax1.
Mar 26, 07:44 EDT

Mar 26, 2025

Plesk5900 raid failure & services corruption

Resolved - This incident has been resolved
Mar 26, 09:07 EDT

Monitoring - accounts migration completed and we are monitoring all services , applying fix to post migration issues
Mar 26, 08:00 EDT

Update - Plesk5900 accounts migrated to a new server plesk8600. We are working on post migration issues
Mar 25, 11:25 EDT

Update - We are working on plesk5900 accounts migration and SQL databases restore on the new server with priority
Mar 23, 23:49 EDT

Update - We started accounts migration to a new Plesk server
Mar 22, 08:49 EDT

Update - We are continuing to work on this matter
Mar 21, 14:44 EDT

Identified - The failed drive has been identified and we are working to bring all services back online
Mar 21, 09:44 EDT

Investigating - We are currently investigating Plesk5900 raid failure and services corruption
Mar 21, 09:43 EDT

Mar 25, 2025

Mar 24, 2025

No incidents reported.

Mar 23, 2025

Mar 22, 2025

Mar 21, 2025

Mar 20, 2025

No incidents reported.