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Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 12, 2026
Completed -
The scheduled maintenance has been completed.
Sep 12, 14:06 EDT
Sep 12, 14:06 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:06 EDT
Sep 12, 12:06 EDT
Scheduled -
The webhosting2025 server will be migrated from cloudlinux7 -> cloudlinux10 and cpanel will be upgraded to version 11.136. Cpanel 11.110 reaches end of life in Jan 2027 and the update to the next cpanel branch is not going to be available on cloudlinux7.
InterServer will continue to provide hardened php versions including php 5.1 to to the latest php8. Please be aware php 4 has reached the end of life for hardened php and security updates are no longer included. PHP4 reached end of life in 2008 and hardened php project has now removed further updates.
MySQL will be updated to Mariadb 11.4.
The upgrade is designed to be seamless. There are no ip changes, and there is a short downtime to switch to new hardware. We expect the final change over to take under 1 hour..
This change brings in some exciting new features. After almost a decade of requests, cPanel is offering Manage Team which business owners to create team user accounts so that multiple users can manage a single cPanel account without sharing credentials as well as further website monitoring and the sitejet site builder.
Sep 12, 12:05 EDT
InterServer will continue to provide hardened php versions including php 5.1 to to the latest php8. Please be aware php 4 has reached the end of life for hardened php and security updates are no longer included. PHP4 reached end of life in 2008 and hardened php project has now removed further updates.
MySQL will be updated to Mariadb 11.4.
The upgrade is designed to be seamless. There are no ip changes, and there is a short downtime to switch to new hardware. We expect the final change over to take under 1 hour..
This change brings in some exciting new features. After almost a decade of requests, cPanel is offering Manage Team which business owners to create team user accounts so that multiple users can manage a single cPanel account without sharing credentials as well as further website monitoring and the sitejet site builder.
Sep 12, 12:05 EDT
Sep 11, 2026
Completed -
The scheduled maintenance has been completed.
Sep 11, 16:15 EDT
Sep 11, 16:15 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:15 EDT
Sep 10, 16:15 EDT
Scheduled -
Services Affected: DirectAdmin Shared Hosting (Roundcube Webmail, Default PHP environment)
We are rolling out mandatory security patches for Roundcube Webmail to address vulnerabilities identified in the recent 1.6.19 and 1.7.4 releases. Alongside this webmail patch, we are making a necessary upgrade to the default PHP environment onDirectAdmin servers.
What is changing:
Roundcube Webmail Update: The webmail client will be upgraded to version 1.7.4 to ensure all active security patches are applied.
Server Default PHP (php1) Upgrade: In DirectAdmin, the primary PHP slot (php1) acts as the server's default. Whenever a new domain or subdomain is added without explicitly choosing a PHP version, the server automatically executes that site's scripts using php1. To maintain server security and support the latest software, we are upgrading the php1 slot to PHP 8.2, which is currently the lowest actively supported PHP version if php 8.2 is not already set. If php1 is a higher version it will not be changed.
How this impacts your hosting:
Webmail Access: Roundcube may experience brief moments of downtime while the updates are applied.
Website Compatibility: If your website currently relies on the server default (php1) rather than a manually selected PHP version, it will automatically shift to PHP 8.2. Most modern sites (like updated WordPress installations) will run fine, but older scripts may require adjustment.
Alternative PHP Versions: This change only affects the default slot. Multiple PHP versions remain fully available on the servers.
Sep 10, 16:11 EDT
We are rolling out mandatory security patches for Roundcube Webmail to address vulnerabilities identified in the recent 1.6.19 and 1.7.4 releases. Alongside this webmail patch, we are making a necessary upgrade to the default PHP environment onDirectAdmin servers.
What is changing:
Roundcube Webmail Update: The webmail client will be upgraded to version 1.7.4 to ensure all active security patches are applied.
Server Default PHP (php1) Upgrade: In DirectAdmin, the primary PHP slot (php1) acts as the server's default. Whenever a new domain or subdomain is added without explicitly choosing a PHP version, the server automatically executes that site's scripts using php1. To maintain server security and support the latest software, we are upgrading the php1 slot to PHP 8.2, which is currently the lowest actively supported PHP version if php 8.2 is not already set. If php1 is a higher version it will not be changed.
How this impacts your hosting:
Webmail Access: Roundcube may experience brief moments of downtime while the updates are applied.
Website Compatibility: If your website currently relies on the server default (php1) rather than a manually selected PHP version, it will automatically shift to PHP 8.2. Most modern sites (like updated WordPress installations) will run fine, but older scripts may require adjustment.
Alternative PHP Versions: This change only affects the default slot. Multiple PHP versions remain fully available on the servers.
Sep 10, 16:11 EDT
Sep 10, 2026
Resolved -
This incident has been resolved.
Sep 10, 21:25 EDT
Sep 10, 21:25 EDT
Update -
We are continuing to work on a fix for this issue.
Sep 10, 18:51 EDT
Sep 10, 18:51 EDT
Identified -
This hostnode swapped to a new chassis replacing the motherboard/cpu/ram.
Sep 10, 15:57 EDT
Sep 10, 15:57 EDT
Investigating -
The storage-kvm6 system in LAX is reporting errors and being investigated.
Sep 10, 14:56 EDT
Sep 10, 14:56 EDT
Completed -
The scheduled maintenance has been completed.
Sep 10, 13:30 EDT
Sep 10, 13:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 12:30 EDT
Sep 10, 12:30 EDT
Scheduled -
storage-kvm1000
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the system secure.
What to expect:
- Services hosted on above will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 10, 11:20 EDT
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the system secure.
What to expect:
- Services hosted on above will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 10, 11:20 EDT
Sep 9, 2026
Completed -
The scheduled maintenance has been completed.
Sep 9, 13:00 EDT
Sep 9, 13:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:00 EDT
Sep 9, 12:00 EDT
Scheduled -
storage-kvm600
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the system secure.
What to expect:
- Services hosted on above will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 9, 10:07 EDT
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the system secure.
What to expect:
- Services hosted on above will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 9, 10:07 EDT
Sep 8, 2026
No incidents reported.
Sep 7, 2026
No incidents reported.
Sep 6, 2026
Completed -
The scheduled maintenance has been completed.
Sep 6, 21:30 EDT
Sep 6, 21:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:30 EDT
Sep 6, 20:30 EDT
Scheduled -
kvm3
kvm48
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.
What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 6, 20:26 EDT
kvm48
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.
What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 6, 20:26 EDT
Sep 5, 2026
Completed -
The scheduled maintenance has been completed.
Sep 5, 18:00 EDT
Sep 5, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:00 EDT
Sep 4, 18:00 EDT
Scheduled -
We're upgrading the backend that handles VNC for the web console. The work includes software updates and performance improvements.
What to expect: While the upgrade is in progress, the web console may be spotty — sessions might fail to connect or drop mid-use. If your console won't load, give it a minute and try again.
What's not affected: Direct VNC connections work normally throughout. Your server itself is unaffected — this only touches the browser console.
No action is needed on your end. We'll update this notice when the work is complete.
Sep 4, 16:38 EDT
What to expect: While the upgrade is in progress, the web console may be spotty — sessions might fail to connect or drop mid-use. If your console won't load, give it a minute and try again.
What's not affected: Direct VNC connections work normally throughout. Your server itself is unaffected — this only touches the browser console.
No action is needed on your end. We'll update this notice when the work is complete.
Sep 4, 16:38 EDT
Sep 4, 2026
Completed -
The scheduled maintenance has been completed.
Sep 4, 23:30 EDT
Sep 4, 23:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:45 EDT
Sep 4, 22:45 EDT
Scheduled -
kvm298
kvm311
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.
What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 4, 22:39 EDT
kvm311
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.
What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Sep 4, 22:39 EDT
Resolved -
This incident has been resolved.
Sep 4, 15:21 EDT
Sep 4, 15:21 EDT
Identified -
Exchange hosted domains are seeing increased 451 4.7.500 Server busy. Please try again later errors. There is a broader issue at exchange being tracked with incident id EX1467029. Delayed emails remain in queue to be tried later.
Sep 4, 08:02 EDT
Sep 4, 08:02 EDT
Sep 3, 2026
Resolved -
This incident has been resolved.
Sep 3, 08:40 EDT
Sep 3, 08:40 EDT
Identified -
The issue has been identified and a fix is being implemented.
Sep 2, 13:53 EDT
Sep 2, 13:53 EDT
Investigating -
We are currently investigating a mysql replication error and expect the portal to be restored shortly
Sep 2, 13:24 EDT
Sep 2, 13:24 EDT
Sep 2, 2026
Completed -
The scheduled maintenance has been completed.
Sep 2, 00:44 EDT
Sep 2, 00:44 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 EDT
Sep 2, 00:00 EDT
Scheduled -
We will be performing scheduled maintenance on KVM535. Customers with services on the affected host may experience a brief service interruption during the maintenance window.
The maintenance is being performed to improve system performance and stability. We will provide an update once the maintenance has been completed and all services are operating normally.
Sep 1, 22:05 EDT
The maintenance is being performed to improve system performance and stability. We will provide an update once the maintenance has been completed and all services are operating normally.
Sep 1, 22:05 EDT
Sep 1, 2026
No incidents reported.
Aug 31, 2026
No incidents reported.
Aug 30, 2026
No incidents reported.
Aug 29, 2026
Completed -
The scheduled maintenance has been completed.
Aug 29, 18:06 EDT
Aug 29, 18:06 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 17:30 EDT
Aug 29, 17:30 EDT
Scheduled -
kvm300
kvm301
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.
What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Aug 29, 17:13 EDT
kvm301
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.
This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.
What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Aug 29, 17:13 EDT
Resolved -
This incident has been resolved.
Aug 29, 09:51 EDT
Aug 29, 09:51 EDT
Update -
The replacement was a success and there has been no unexpected restarts since completion 14 hours ago.
Aug 29, 09:49 EDT
Aug 29, 09:49 EDT
Update -
We are continuing to work on a fix for this issue.
Aug 28, 19:22 EDT
Aug 28, 19:22 EDT
Identified -
The replacement has started and vm's will be gracefully shutdown.
Aug 28, 17:48 EDT
Aug 28, 17:48 EDT
Investigating -
The kvm550 hostnode system has locked up and required a reboot. A hardware swap will be done on the chassis, cpu and motherboard to address this. When started
vms will be halted
the system will be halted
the hardware will be replaced
the system will boot up, and vm's started
Aug 28, 17:37 EDT
vms will be halted
the system will be halted
the hardware will be replaced
the system will boot up, and vm's started
Aug 28, 17:37 EDT