Resolved -
This matter has been resolved
Aug 12, 11:30 EDT
Update -
We are actively restoring the affected data and services. Due to severe filesystem corruption, we are experiencing delays and additional challenges during the recovery process. Our team is working continuously to recover as much data as possible and restore affected services. We will continue to provide updates as progress is made.
Aug 7, 08:19 EDT
Update -
We have identified severe filesystem corruption on the D: drive. Recovery efforts are currently in progress; however, some portions of the filesystem are beyond recovery. This is causing delays in service restoration. We are working to restore affected services as quickly as possible and will provide further updates as they become available.
Aug 5, 08:49 EDT
Update -
We have identified data corruption on plesk6300.is.cc server and we were unable to address it fully. We are working to migrate the accounts to a newly built server (Plesk10000.is.cc), the details for which will be provided in your support tickets. We appreciate your patience and understanding during this transition.
Aug 3, 16:09 EDT
Identified -
The issue has been identified and we are working on this matter on priority
Aug 3, 10:18 EDT
Investigating -
We are currently investigating IIS application pool crashing & Plesk panel loading issue on plesk6300.is.cc server after hardware issue occurred
Aug 3, 07:41 EDT