In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 2026 - 16:15 EDT
Scheduled - Services Affected: DirectAdmin Shared Hosting (Roundcube Webmail, Default PHP environment)

We are rolling out mandatory security patches for Roundcube Webmail to address vulnerabilities identified in the recent 1.6.19 and 1.7.4 releases. Alongside this webmail patch, we are making a necessary upgrade to the default PHP environment onDirectAdmin servers.

What is changing:

Roundcube Webmail Update: The webmail client will be upgraded to version 1.7.4 to ensure all active security patches are applied.

Server Default PHP (php1) Upgrade: In DirectAdmin, the primary PHP slot (php1) acts as the server's default. Whenever a new domain or subdomain is added without explicitly choosing a PHP version, the server automatically executes that site's scripts using php1. To maintain server security and support the latest software, we are upgrading the php1 slot to PHP 8.2, which is currently the lowest actively supported PHP version if php 8.2 is not already set. If php1 is a higher version it will not be changed.

How this impacts your hosting:

Webmail Access: Roundcube may experience brief moments of downtime while the updates are applied.

Website Compatibility: If your website currently relies on the server default (php1) rather than a manually selected PHP version, it will automatically shift to PHP 8.2. Most modern sites (like updated WordPress installations) will run fine, but older scripts may require adjustment.

Alternative PHP Versions: This change only affects the default slot. Multiple PHP versions remain fully available on the servers.

Sep 10, 2026 16:15 - Sep 11, 2026 16:15 EDT

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TEB2 Operational
TEB4 Operational
TEB5 Operational
TEB6 Operational
Equinix NY4 Operational
Equinix LAX1 Operational
LAX2 Operational
TEB7 Operational
Network Operational
Network Operational
Services Under Maintenance
Webhosting Under Maintenance
Storage Operational
VPS Operational
Mailbaby Operational
Scrub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

Resolved - This incident has been resolved.
Sep 10, 21:25 EDT
Update - We are continuing to work on a fix for this issue.
Sep 10, 18:51 EDT
Identified - This hostnode swapped to a new chassis replacing the motherboard/cpu/ram.
Sep 10, 15:57 EDT
Investigating - The storage-kvm6 system in LAX is reporting errors and being investigated.
Sep 10, 14:56 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 12:30 EDT
Scheduled - storage-kvm1000
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.

This is strictly proactive maintenance to apply necessary fixes and keep the system secure.

What to expect:
- Services hosted on above will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.

Sep 10, 11:20 EDT

Sep 9, 2026

Completed - The scheduled maintenance has been completed.
Sep 9, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:00 EDT
Scheduled - storage-kvm600
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.

This is strictly proactive maintenance to apply necessary fixes and keep the system secure.

What to expect:
- Services hosted on above will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.

Sep 9, 10:07 EDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

Completed - The scheduled maintenance has been completed.
Sep 6, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:30 EDT
Scheduled - kvm3
kvm48
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.

This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.

What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.

Sep 6, 20:26 EDT

Sep 5, 2026

Completed - The scheduled maintenance has been completed.
Sep 5, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:00 EDT
Scheduled - We're upgrading the backend that handles VNC for the web console. The work includes software updates and performance improvements.

What to expect: While the upgrade is in progress, the web console may be spotty — sessions might fail to connect or drop mid-use. If your console won't load, give it a minute and try again.

What's not affected: Direct VNC connections work normally throughout. Your server itself is unaffected — this only touches the browser console.

No action is needed on your end. We'll update this notice when the work is complete.

Sep 4, 16:38 EDT

Sep 4, 2026

Completed - The scheduled maintenance has been completed.
Sep 4, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:45 EDT
Scheduled - kvm298
kvm311
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.

This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.

What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.

Sep 4, 22:39 EDT
Resolved - This incident has been resolved.
Sep 4, 15:21 EDT
Identified - Exchange hosted domains are seeing increased 451 4.7.500 Server busy. Please try again later errors. There is a broader issue at exchange being tracked with incident id EX1467029. Delayed emails remain in queue to be tried later.
Sep 4, 08:02 EDT

Sep 3, 2026

Resolved - This incident has been resolved.
Sep 3, 08:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 13:53 EDT
Investigating - We are currently investigating a mysql replication error and expect the portal to be restored shortly
Sep 2, 13:24 EDT

Sep 2, 2026

Completed - The scheduled maintenance has been completed.
Sep 2, 00:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 EDT
Scheduled - We will be performing scheduled maintenance on KVM535. Customers with services on the affected host may experience a brief service interruption during the maintenance window.

The maintenance is being performed to improve system performance and stability. We will provide an update once the maintenance has been completed and all services are operating normally.

Sep 1, 22:05 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Completed - The scheduled maintenance has been completed.
Aug 29, 18:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 17:30 EDT
Scheduled - kvm300
kvm301
As part of ongoing service improvements and security updates, we will be rebooting the above nodes.

This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.

What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.

Aug 29, 17:13 EDT
Resolved - This incident has been resolved.
Aug 29, 09:51 EDT
Update - The replacement was a success and there has been no unexpected restarts since completion 14 hours ago.
Aug 29, 09:49 EDT
Update - We are continuing to work on a fix for this issue.
Aug 28, 19:22 EDT
Identified - The replacement has started and vm's will be gracefully shutdown.
Aug 28, 17:48 EDT
Investigating - The kvm550 hostnode system has locked up and required a reboot. A hardware swap will be done on the chassis, cpu and motherboard to address this. When started

vms will be halted
the system will be halted
the hardware will be replaced
the system will boot up, and vm's started

Aug 28, 17:37 EDT

Aug 28, 2026

Completed - The scheduled maintenance has been completed.
Aug 28, 17:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 17:00 EDT
Scheduled - kvm294
kvm295

As part of ongoing service improvements and security updates, we will be rebooting the above nodes.

This is strictly proactive maintenance to apply necessary fixes and keep the systems secure.

What to expect:
- Services hosted on the nodes will be temporarily unavailable during the restart.
- The downtime will be brief, and everything will come back online automatically once the reboot is complete.
Services - VPS

Aug 28, 16:50 EDT