kvm550 hardware replacement

Incident Report for InterServer

Update

We are continuing to work on a fix for this issue.
Posted Aug 28, 2026 - 19:22 EDT

Identified

The replacement has started and vm's will be gracefully shutdown.
Posted Aug 28, 2026 - 17:48 EDT

Investigating

The kvm550 hostnode system has locked up and required a reboot. A hardware swap will be done on the chassis, cpu and motherboard to address this. When started

vms will be halted
the system will be halted
the hardware will be replaced
the system will boot up, and vm's started
Posted Aug 28, 2026 - 17:37 EDT
This incident affects: Services (VPS).